Terms & Conditions

Delivery

You can expect your order to arrive quickly and in great condition.

 

New Zealand

We offer FREE DELIVERY within New Zealand on all orders over NZ $30 total. For orders under this amount, the cost of delivery is just $6.50 per order.
You can expect to receive your goods within 3 working days of having placed your order.

We send non-signature unless otherwise requested. If you’re not home when the courier calls, and they deem it safe to do so, the driver will typically leave your parcel either at your door or close by. If they don’t think it safe to leave, they’ll leave a card to call.

If you have any special delivery instructions please convey these via the Delivery Instruction field provided at checkout.

If delivery is to a business you must include the business name in your delivery address. PO Boxes and Rural Delivery addresses are not a problem – feel free.

All NZ Couriers orders are sent with ‘Track & Trace’. We’ll send you a dispatch email with your tracking number at the time your order is despatched.

We accept responsibility for parcels lost in transit in New Zealand prior to their having been delivered to your home/business provided we are notified within 7 days. We cannot accept responsibility for your parcel once delivery has been made.

We accept full responsibility for breakages in transit within New Zealand. If you experience a breakage please hold onto the item and packaging and notify us of the situation.

International

International orders are welcome and we offer you a choice of either Non-Tracked Airmail or Courier delivery to best suit your needs.

The exact delivery cost of your order will be clearly displayed for your approval during the checkout process. You can estimate the delivery cost of the goods in your cart at any stage by using our ‘Postage Estimator’ on the Shopping Cart Summary page.

We charge a flat-rate for orders weighing up to 1 kilogram (1kg). This rate is determined by your delivery country and choice of delivery method – see below. For orders weighing over 1kg, the delivery cost is the 1kg rate plus an extra charge for each additional kilogram of product weight thereafter. These rates also vary depending on your delivery country and choice of delivery method.

The retail price of your products has to be shown on the consignment note of your parcel, as per New Zealand regulations. We are unable to declare an incorrect price for products, or mark your parcel as a gift, sorry.

The following delivery methods are available:

  • Airmail is an economical and secure delivery service which doesn’t include track & trace.
  • Courier is a fast, trackable delivery service with full cover for lost or damaged parcels.

See below for further information on target delivery timeframes and delivery costs. Please note that the target timeframes are calculated on business days.

International Delivery Charges (all prices in NZD)
Delivery Zone Delivery Method and Target Timeframe Delivery Cost
Australia Airmail (4-10 days)Courier (3-6 days) $15 first kg plus $10 per additional kg   $32 first kg plus $7 per additional kg
East Asia Airmail (5-15 days)Courier (3-8 days) $30 first kg plus $20 per additional kg   $55 first kg plus $15 per additional kg (selected countries – see *)
USA, UK & Europe Airmail (5-15 days)Courier (3-8 days) $30 first kg plus $20 per additional kg   $55 first kg plus $15 per additional kg (selected countries – see ^)
South Pacific Airmail (5-15 days)Courier (3-8 days) $30 first kg plus $10 per additional kg   $55 first kg plus $15 per additional kg (selected countries – see *)
Rest of World Airmail (5-15 days)Courier (3-8 days) $35 first kg plus $30 per additional kg   $55 first kg plus $15 per additional kg (selected countries – see ^)
* $55 first kg delivery to East Asia and South Pacific is only available to:Cook Islands, China, Hong Kong, Japan, Macau, Malaysia, Philipines, Samoa, Singapore, South Korea, Taiwan, Thailand, Tonga, Vanuatu and Vietnam.
^ $55 first kg delivery to USA, UK, Europe and Rest of World is only available to:Austria, Belgium, Brazil, Canada, Costa Rica, Croatia, Czech Republic, Denmark, Ecuador, El Salvador, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Mexico, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Uruguay and USA.

Countries not mentioned above

Please contact us at info@skybright.co.nz for freight quote.

Russian Federation

Please note that we’re currently unable to send any goods to Russia. This is due to repeated difficulties with Russian customs / postal services, apologies.

Customs / Import Regulations

Customs and import regulations vary widely between countries. Some of the products we sell via this website are prohibited for importation into certain countries. Unfortunately, it’s not possible for us to be aware of all of the regulations specific to any given country. Where we are aware of any particular import restrictions, we endeavour to make note of this on the product detail page.

It’s entirely your responsibility to ensure that any goods which you order are not prohibited/restricted within your delivery country. Skybright Health Ltd accepts no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body. Likewise any import duty or tax payable on your order is not our responsibility and is beyond our control. If an order is returned to us by your countries import authorities in resalable condition, we’ll refund you the value of the order less any postage costs incurred to us. We can’t provide a refund until we’ve received the products back. We don’t provide refunds on parcels that are detained or confiscated at your countries customs due to containing items which are prohibited.

We accept no liability for any goods lost in transit outside of New Zealand..

If your goods don’t reach you in perfect condition Please don’t return damaged goods without notifying us first, as it is sometimes preferable to make arrangements from our end. Please keep any packaging and damaged items as they are received, as these are required for the claim process.

In the unlikely event that your parcel doesn’t reach you within the expected delivery time-frame (NZ = 3 working days / international = 21 working days max – see table above) of our having emailed you confirmation of dispatch,

 

Guarantee and product returns

Our products carry a 100% Guarantee of Quality. If for any reason the product you receive does meet your expectation please call us as we will endeavour to put things right. Please do not attempt to return goods without first contacting us. Refunds will not be considered if this process is not followed.

Damaged in transit

We take every care to ensure your goods reach you in perfect condition and accept full responsibility for products damaged in transit. In the unlikely event your goods do not reach you in a satisfactory condition,

We will gladly issue you with a refund or arrange a replacement where possible. Please keep any damaged items and packaging in the same condition as they are received, and email us a photo if possible. This can assist us in making a claim to the courier.

Damaged products on international parcels have to be assessed by a post shop near your address and issued with a damage report within 7 days of receipt. We will not be able to refund for damaged products unless we receive a damage report from your country’s postal authority.

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